Shipping & Returns
UK mainland delivery
Orders above £60 are eligible for FREE shipping to a UK address (excluding some Scottish Highland addresses).
Our standard delivery charge for orders below £60 is £4.75 to a UK address (excluding some Scottish Highland addresses). If the item(s) are 'In Stock' your order will be processed and mailed within 48 hours of receipt. Delivery generally takes 2-4 working days.
NB. Any Royal Mail strike action is likely to cause delays to both our standard and '24 hour' service.
If an order is placed before 12 noon we also offer a UK 24 Hour delivery service for a delivery charge of £9.75 If the item(s) are 'In Stock'. This should arrive with you the next working day i.e. order on Friday before 12 noon and we will deliver on Monday. We cannot offer next day delivery on Eco-Outfitter school uniform orders or for any orders to Highlands and offshore UK destinations.
The 24 Hour delivery service is subject to credit clearance and we require a day time telephone number for our security check. These orders will require a signature upon delivery.
If any items within your order are out of stock at the time of ordering, we will hold your order for up to 5 working days so that you receive your complete order in one shipment. If an item is out of stock longer, we will part ship your order. Items which are out of stock will be sent at no extra charge to you after your first delivery.
A signature may be required on receipt, so it may be more convenient for you if we deliver to your work or an address of a friend. We will send you an email when your order leaves us. This may contain a carrier reference for you to track your parcel.
We can deliver all products (excluding EcoOutfitter school uniform) anywhere in the world. However we must have a phone number and email address for overseas couriers to contact you on - this is now mandatory for all overseas orders
Our overseas delivery options and charges are as follows (as of 31/1/23):
N/S/W Europe - £19 for standard delivery (using local postal service) and £29 for courier (DHL) tracked service.
Central/E Europe - £29 for courier (DHL) tracked service.
North America - £19 for standard delivery (using local postal service) and £29 for courier (DHL) tracked service
Australia/New Zealand/Singapore - £19 for standard delivery (using local postal service) and £38 for courier (DHL) tracked service
Rest of World - £38 for courier (DHL) tracked service.
We have used this website for the European definitions -https://en.wikipedia.org/wiki/EuroVoc
For exceptionally large or heavy orders we reserve the right to charge additional postage at cost and will confirm this with you before shipping.
Standard delivery within Europe is usually 3-5 working days. Worldwide, it is 6-7 working days.
Will I pay local sales tax on delivery?
Not if you are in the EU and your order (excluding shipping) is under Euro 150 (as at Aug '22 equivalent to c.£125). Your local sales tax is now INCLUDED at checkout so you should NOT be charged any more on delivery. In addition, there should be no duty payable for deliveries to the EU under Euro 150.
If you are a) outside of the EU or b) within the EU and your order is over Euro 150, you may be charged additional local duty and tax on receipt of your goods.
We want you to be delighted with the quality of the goods you receive from Eczema Clothing.
However, if for any reason you do wish to return any items from your order, please do so within 14 days of receipt and in resalable condition for either a full refund of the value of the goods or an exchange.
Returns (other than those for EcoOutfitter School Uniform) must be sent to our warehouse at the following address:
c/o Whistl SW
However, if you are returning EcoOutfitter School Uniform this must be sent directly back to them at the following address:
CH Robinson Worldwide (UK) Ltd
Unit 1B Glencar Close
Derby Commercial Park
To keep prices down, we do not offer free returns. Consequently any delivery and postage charges are non-refundable unless your order is incorrect or faulty. Please get in touch if this is the case.
We do insist that any returned goods are carefully repacked in original packaging with no tags or labels removed. Please ensure that garments are tried on over your underwear and that products are not exposed to perfumed products or to the family pet if you consider that you may need to return them.
We reserve the right to refuse to accept any returned goods that do not conform to these conditions. Items that have been altered, mended or laundered cannot be considered for return.
Please fill in and return the Returns Form that arrived with your order and let us know if you wish to have an exchange of goods or a refund.
For your peace of mind please make sure you send 'signed for' or at minimum ask for a stamped ‘Certificate of Posting’. We cannot take responsibility for items that, for whatever reason, fail to reach us.
Socks and tights labels – if necessary, please remove carefully using the pull thread or small scissors as tearing off the labels can cause a hole to develop. We are sorry but we will not be able to give an exchange or refund if you have damaged the item when removing these.
Refunds are normally processed within 7 days of receipt.
If you receive goods which are faulty or have been damaged in transit, please let us know straight away by email or phone and we will either offer you a full refund or replace the goods at our cost.