Terms & Conditions

These terms and conditions will apply to all transactions placed online (through eczemaclothing.com), by e-mail, the telephone or post with Cotton Comfort Ltd (which owns the URL eczemaclothing.com).

By using this site you are agreeing to the terms and conditions outlined below, please read them carefully before placing any order.

General
All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales.
No contract shall be deemed to exist between Cotton Comfort Ltd and a customer until we have confirmed such. Nothing in these terms and conditions will be deemed to affect your statutory rights. Company registration details
Cotton Comfort Ltd is registered in England Company Number 7613996. Our VAT number is GB 709 778 976. We are registered under the Data Protection Act 1998 – Registration No Z3647658

Products, Prices & Content
Whilst every effort is made to ensure the pictures and colours depicted on the site match as closely as possible those of the actual product due to technical limitations, some colours may vary.
All prices are shown in pound sterling (£) and are inclusive of UK VAT at the current rate unless exempt.
Prices, product descriptions and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions.
We reserve the right to alter our prices and specifications without notice.

Secure Payment
Cotton Comfort Ltd does not either have access to, or keep your credit or debit card details. We process payment via services which use secure socket layer (SSL) technology to ensure that your details are safe and that information you provide is fully encrypted so that it cannot be read by third parties. Your browser will confirm that you are shopping in a secure environment by showing a locked padlock icon or an image of a key in the bar at the base of your screen.

Privacy
Cotton Comfort Ltd collects and stores the information we need to process your order and contact you regarding that order. This will include name, address, delivery address, telephone number and email address. This information is shared with delivery and payment partners so we can get your order to you but no one else. We do not disclose details of our customers to any third party.
We do send newsletters from time to time - to let you know when we have something to share, Sales, Special offers or new stock arrivals. You can use the unsubscribe link if you do not wish to hear from us. In addition to the Information that you supply to us, information and data may be automatically collected through the use of cookies. Cookies are small files stored within your web browser from our website. Our website cookies do NOT collect personal information about you nor do they allow us to access your computer in any way. All information is collected lawfully and in accordance with the Data Protection Act 1998.

Cotton Comfort uses tracking Cookies to identify which pages are being used. Simply put, this helps us analyse data about web page traffic and improve the website. This information is only used for statistical analysis purposes and no personally identifiable information is stored. All web browsers automatically accept Cookies, but you can modify your browser security settings to block them - although you should be warned that changing Cookie settings can adversely effect the performance of the website and ordering process.

Links to other website
Our website may contain links to other websites or services. You should note that we are in no way responsible for the content or privacy policies these websites/services may have in place and advise that you use caution and refer to these websites own Privacy statements and terms.

Copyright and third party copyright
The contents of this site and other publications from Cotton Comfort Ltd are owned or licensed to Cotton Comfort Ltd. The trade marks, logos, and service marks displayed on the Website (collectively, the “Trade marks”) are the registered and unregistered marks of Cotton Comfort Ltd and are protected by UK and International trade mark laws
In particular Cotton Comfort Ltd is the owner of the following Registered Eczema Nightwear Designs which are protected in law by Design Registration at the Intellectual Property Office
Design No. 4002514, 4002515, 4002516, 4002517, 4002518, 4002519, 4002520, 4002521, 4002522
Take notice that any copying of these designs in full or part is strictly prohibited' and legal action will be commenced without prior notice against both the offender and manufacturer used with all costs being borne by the offender.Cotton Comfort acknowledges copyright of third party image suppliers, product and brand names on this web site. This web site is protected by copyright, trademarks, logos and intellectual property within the Cotton Comfort / eczemaclothing.com web site are the property of Cotton Comfort Ltd
Any use, printing, copying of materials other than in the course of browsing or ordering products from us is strictly prohibited. Reproduction of images or copy strictly by written permission only.

Trade In Terms & Conditions

All items for Trade In must be registered on the Eczema Clothing Trade In Portal. You will not be credited for any additional items in the parcel and these cannot be returned to you.
Trade In garments must have a total minimum value of £5
Buy Back price points offered are non-negotiable and there is no cash alternative.
Items must be returned clean, freshly washed, unmodified with empty pockets, or the Trade In will not be accepted. We are unable to return items in this condition that are not accepted.
Fabric must not be heavily stained, torn, have visible holes or damage or the trade-in will not be accepted. We are unable to return items in this condition that are not accepted.
We cannot accept items made by Julie May, Happy Skin or Eco Outfitters.
We reserve the right to refuse any products at our discretion.
All Trade Ins are subject to a physical inspection. The final amount of the voucher may differ from the initial quote received. The price per item will not change but the item could be rejected in which case zero credit will be given.
If we do not accept your item, we will recycle it and are not able to return it to you.
Items capable of resale may be sold as the property of Eczema Clothing, after washing and photographing.
Please retain all proof of postage.
Once a Trade In is received and approved, a voucher will be sent via email. This can take up to 3 weeks from receipt of your parcel.
Vouchers can only be redeemed at www.eczemaclothing.com
Vouchers entitle Trade In customers to money off further purchases. Items can be from any collection, including sale items. There is no minimum spend but vouchers must be used in a single transaction and any ‘change’ will not be carried over.
Vouchers are valid for 12 months from the date of issue.
Only one voucher code can be used per transaction. This includes voucher codes issues in relation to any promotions and from different Trade Ins.
Vouchers cannot be redeemed against gift cards.
If returning an order placed using a Trade In voucher please contact customer service.