FAQs

To help answer any queries or questions that you may have about Cotton Comfort products and/or our online store, we have compiled a list of our customers’ most frequently asked questions. Hopefully you will find what you’re looking for. If not, we’d love to hear from you so please either get in touch or give us a call on +44 (0)333 240 0886.


Can I order on the phone?

How should I wash my eczema nightwear?

How long will my nightwear last?

Are your sizes ‘true to size’?

How long does delivery take? And how much does it cost?

Do you deliver overseas?

Will I be able to send something back for a refund?

My daughter is 94cm in height - shall I buy size 90 or size 100?

Will I get hot in your eczema nightwear?

Will my new clothes shrink in the wash?

Why don’t you sell nightdresses for children?

Do you sell mittens to tie on for small children? Like baby scratch mittens

My son still manages to scratch by pulling his hands inside his sleepsuit – what do you suggest?

What are house dust mites and how do I get rid of them?



Can I order on the phone?

Yes! It might be quicker to do it online if you are able to but if you’d rather phone us that’s fine.

When you place an order by phone we will email you confirmation that it has been received. The order will then go through a number of checks before we accept it and confirm the products are being dispatched. These checks include stock availability, security, payment and fraud screening.

Your order has not been accepted until this process is complete and no contract exists until we confirm that the items have been dispatched to you.




How should I wash my eczema nightwear?

Always wash new clothing before wearing – after checking you have the right size!

If you are using the medications/oils/creams associated with the treatment of eczema or other skin conditions it is important that you wash nightwear after each wearing at the hottest setting on your washing machine.

A wash that is too cool or too infrequent will result in a build up of creams and allergen on the cotton fibres which will weaken the fabric causing an uncomfortable bitty appearance, destroy any elastic and shorten the life of the garment.

For most efficient cleaning always wash your clothing inside out. Keep finger and toe nails as short as possible.

Do not use fabric conditioner, as well as a risk of an allergic reaction, fabric conditioners coat the cotton fibres, reducing the level of breathe ability and absorbency.




How long will my nightwear last?

Our garments are made of long lasting high quality organic cotton and many of our customers have passed clothes on between children and even between generations.

However, the additional wear and tear and frequent laundering necessary for a child or adult with eczema or other skin conditions can reduce the life of a garment, dependant on the severity and medication used, by between 20% and 50%. We base this assumption on a rotation of at least 3 (preferably 4/5) night time outfits.

All Cotton Comfort garments are designed to last until a the child is ready for the next size up - after 10cms growth, usually after approx. 12 months or so.




Are your sizes ‘true to size’?

Yes! Several of our customers have remarked that they find it a relief that our sizes are more ‘real’ or ‘true’ than other companies. Take a look at our sizing charts if you want to be sure.




How long does delivery take? And how much does it cost?

If the item(s) are 'In Stock' your order will be processed and mailed within 48 hours of receipt. Delivery within the UK generally takes 2-4 days.

Deliveries outside of the UK can take longer, particularly if there is additional paperwork (e.g. due to the new Free Trade Agreement with the EU) or issues at the borders. We will try to keep you informed if there are likely to be any delays. We cannot offer next day delivery outside of the UK or to offshore UK destinations.

Postage is FREE for UK mainland orders over £60. Under £60 there is a delivery charge of £4.75 per order.

We also offer a UK 24 Hour delivery service for a delivery charge of £9.75. If the item(s) are 'In Stock' and the order is received before 12 noon, your order should arrive with you the next working day i.e. order on Friday and we will deliver on Monday. If you order on a weekend your parcel will be despatched the next working day. This service is subject to credit clearance and we require a day time telephone number for our security check. These orders will require a signature upon delivery.

If any items within your order are out of stock at the time of ordering, we will hold your order for up to 5 working days so that you receive your complete order in one shipment. If an item is out of stock longer, we will part ship your order. Items which are out of stock will be sent at no extra charge to you after your first delivery.

A signature may be required on receipt, so it may be more convenient for you if we deliver to your work or an address of a friend. We will send you an email when your order leaves us. This may contain a carrier reference for you to track your parcel.




Do you deliver overseas?

Yes! We can deliver anywhere in the world.

Our delivery charge is generally £15 outside the UK and this will be calculated for you at checkout. but for exceptionally large or heavy orders we reserve the right to charge additional postage at cost and will confirm this with you before shipping.

All prices include VAT charged at the current rate of 20% where applicable and this is chargeable on all orders.




Will I be able to send something back for a refund?

We want you to be delighted with the quality of the goods you receive from Cotton Comfort.

However, if for any reason you do wish to return any items from your order, please do so within 30 days of receipt (10 days return of Sale items please, to enable them to be sold to another customer)and in resalable condition for either a full refund of the value of the goods or an exchange. You are responsible for the cost of returning items unless they are faulty.

Any returned goods must be carefully repacked in original packaging with no tags or labels removed. If you need to remove a label to try something on (e.g. socks) please remove carefully using the pull thread or small scissors as tearing off labels can result in causing a hold to develop. We will not give an exchange or refund if you have caused label removal damage or the packaging is damaged.

Please ensure that garments are tried on over your regular underwear and that products are not exposed to damaged skin, perfumed products or to the family pet if you consider that you may need to return them. We reserve the right to refuse to accept any returned goods that are not ‘as new’ and that do not conform to these conditions.

Masks cannot be returned unless faulty. Items that have been altered or mended cannot be considered for return. Please ensure you have the correct size before washing your garments as laundered products cannot be returned.

Please return the Despatch Note (or a copy) that arrived with your order, this gives your Order number and your order details. Let us know if you wish to have an exchange of goods or a refund, pack carefully and attach the sticky Return Address label from the bottom of your Despatch Note

Refunds are normally processed within 7 days of receipt.




My daughter is 94cm in height – shall I buy size 90 or size 100?

All Cotton Comfort garments are sized generously and designed to last until your child is ready for the next size up - after 10cms growth, usually after approx. 12 months or so, so don’t buy too big. If your child is measuring 92/94cm tall then still buy the size 90 as the size 100 will fit up to a 110cm in height and be huge on them. The most common reason for return of clothing is because it is too big.

Sensitive skin and areas of eczema benefit from being covered and kept at a constant temperature. If a garment is loose then the fabric will move over the skin during movement and any rough areas of eczema will catch on the fabric and cause discomfort. Wearing clothing that is too big creates folds in the fabric that then make some areas hotter (and itchier) than others as well as being uncomfortable to sit or lie on.

The fit should allow unhindered movement and be fairly close fitting without being tight. Beware of skin on skin contact within the garment, especially under the arms if the raglan is loose or between the legs if the gusset is too low. The inside of our nightwear is soft and smooth to ensure maximum comfort.




Will I get hot in your eczema nightwear?

Adults or children with severe eczema need to be kept as cool as possible - extra heat produces extra itching. Our eczema nightwear is of a mid weight cotton - any lighter and you would be able to cause damage from scratching and any heavier would be too warm. For anyone with severe eczema, we do not recommend the use of duvets with our nightwear. It is usually sufficient to have a cotton sheet and maybe a light cotton blanket.




Will my new clothes shrink in the wash?

We only use the finest long fibre cotton and allow for up to 2% shrinkage when hot washed. Tumble dry cool only, a hot dryer will reduce the size of the garment.




Why don’t you sell nightdresses for children?

We don’t sell these because Cotton Comfort does not sell any clothes with chemical finishes.

By law in the UK all cotton nightdresses for children must be dipped in flame proofing chemicals, which often contain formaldehyde. Children with eczema or broken skin should not be exposed to these chemicals which can cause an allergic reaction. In addition, the fumes given off can precipitate a bad reaction in children with asthma.

Be aware of different regulations in other countries, for example, all pyjamas made in the US have also, by law to be flame proofed.




Do you sell mittens to tie on for small children? Like baby scratch mittens?

No - we do not. Eczema often develops between the ages of 6 months and 2 years, at a time when vital hand/eye co-ordination skills are developing. Any constriction of the wrists and fingers severely restricts natural movement, delaying normal development of the child's fine motor skills.

Thankfully tie-on mittens are no longer recommended by Dermatologists and nursing staff who recognise the damage that can be done by this uncomfortable practice. Tying mittens on to sore wrists and hands will squash the fingers, making them hotter and itchier causing additional distress and discomfort to the child. Sore little fingers need room to move to facilitate the healing process.

Any tie becomes narrow at the knot, causing pain when pulled against a sore wrist. In addition the knot will be used to scratch against to cause damage to the face neck and ears. We’ve even seen mittens with Velcro on the wrists and can only imagine the damage that will be inflicted if used as a ‘scratching post’. We never use Velcro, on anything, ever.

Using a Cotton Comfort Scratch Mitten T with integral mittens allows unrestricted movement of the wrist and fingers whilst protecting damaged skin and turning a scratch into a protected rub.




My son still manages to scratch by pulling his hands inside his sleepsuit – what do you suggest?

If your child turns into a 'Houdini' to tear at itchy eczema and you have difficulty containing them in the nightwear consider cutting down a sleeveless vest and popping it over the top. Otherwise, try cutting a buttoned cuff from an old shirt, adjust the button so it fits around the wrist without being tight and button that over the top to prevent the hands being drawn inside to scratch.




What are house dust mites and how do I get rid of them?

House dust mites are tiny, eight legged arthropods that invade your home and nourish themselves on the dust flakes of human skin and the dander from our pets. Not only are they an annoying pest, they can cause us some health issues.

Mostly found in mattresses, bedding, carpets, soft furnishings and clothing it is the allergen (droppings) from the house dust mites that can cause and exacerbate allergies. They produce powerful enzymes that initially break down cells on the skin and then enter the body. This causes an allergic reaction for some people which can lead to hives, itching and eczema as well as asthma and allergic rhinitis.

Washing everything at 60c or higher will destroy house dust mites. If it cannot be hot washed, do not use it!

Anything that cannot be hot washed – coats, soft toys etc. can be placed in the freezer for 24 hours (in a plastic bag) to destroy house dust mites.